Code of Conduct for VisitCornwall Members
In addition to fulfilling all statutory obligations where they relate to the comfort, safety and welfare of the visitor, or to the regulation of the contractual or other relationship with them, including having undertaken a risk assessment under the Fire Precautions Act, members undertake to observe and adhere to the following Code of Conduct:
- To ensure high standards of courtesy and cleanliness, catering and service appropriate to the type of establishment.
- To follow a customer led philosophy, placing the customer at the centre of all activities.
- To describe fairly to all users of the establishment, the amenities, facilities and services provided, whether by advertisement, brochure, word of mouth, website or any other means. Details of what is included in (or excluded from) all prices quoted, and any charges for additional services should be made clear from the outset.
- To deal promptly and courteously with all enquiries, requests, correspondence, especially so with complaints that may be registered against them, their service or other products.
- To provide public liability insurance, or comparable arrangement, and to comply with all applicable planning, safety and other statutory requirements that may be in force, and which may vary from time to time. Agree not to cause, or be liable to cause, damage or disrepute to the tourism industry in Cornwall and the South West.
- To display the logo prominently, and to include the symbol in all relevant literature and signage to provide reassurance and signal compliance.
- To allow a VisitCornwall representative reasonable access to the establishment, to confirm that the Code of Conduct is being observed.
