Membership Terms and Conditions
1. Once VisitCornwall (hereafter VC) has received the establishment's completed application form and the appropriate non-refundable membership fee, VC will arrange for the completed details and appropriate photograph/s of the establishment to appear on the VC database and website. The membership year runs from January to December.
2. Once the appropriate membership fee has been paid to VC the applicant shall be entitled throughout the currency of the establishment's membership to:
- Order and display an appropriate VC sign at the establishment site.
- Display an accurate reproduction of the VC logo on the establishment's letterheads, brochures, website and appropriate promotional material.
3. The applicant shall ensure that it complies with all laws and regulations in connection with any promotion of its VC recognition. They will also ensure that the establishment carries an up to date national or VCAIS, (for accommodation) or similar (for non-accommodation).
4. Any information provided by the establishment, its agents or representatives, to VC in relation to or in connection with the establishment is accurate and that it will notify VC promptly of any changes to such information.
5. Whilst VC will use all reasonable endeavours to ensure the accuracy of any entry relating to the applicant's establishment which is published, the applicant agrees that VC shall not be responsible for any errors or omissions in such entries, or for failure to include any such entry in any media. VC will not be liable for any loss, damage, costs or expenses incurred by the applicant as a result of any such error or non-publication. VC will as a matter of goodwill, take all reasonable steps to rectify any errors if made.
6. It is the responsibility of the establishment to update their availability and details on a regular basis. VC cannot guarantee or be held responsible for the number of enquiries that an establishment receives during the membership year.
7. Throughout the currency of the membership year the applicant shall:
- Immediately advise VC of any change of membership or control of the establishment.
- Investigate any complaint or dispute promptly which is received by VC in regard to the establishment and to fully co-operate with VC representatives in the resolution of any such complaint or dispute.
- Allow reasonable access for a representative of VC in respect of any assessment which VC wishes to carry out at the establishment.
- Have a current National or VCAIS grading throughout the VC membership year (VC will remove establishment details if the grading lapses).
8. Whilst VC endeavours to ensure that their main websites are normally available, VC or its contractors will not be liable if for any reason the site is unavailable for any period. Access to the sites may be suspended temporarily or permanently and without notice.
9. The applicant shall be entitled to terminate membership at any time (membership fees are non-refundable) on the giving of at least 28 days notice in writing to VC.
10. On the termination of VC membership, however caused, the applicant shall:
- Remove all VC recognition signs from the establishment's site.
- Make no further use of, and withdraw from circulation, any documents or other material showing the VC logo or otherwise indicating an existing or part VC recognition.
- Make no further representation, in any form that the establishment holds or has held VC recognition.
