Coronavirus (COVID-19)

Statement from Visit Cornwall (March 25th 3pm)

Cancellation and Refunds

Patience and Understanding at this time please

 Given the fast-moving situation of the Covid-19 pandemic and especially the Prime Minister’s orders to close all holiday accommodation, tourism businesses are coping with events completely outside their control whilst facing an avalanche of cancellations and refund requests.

We have tremendous sympathy for our visitors who have had their holidays and breaks in Cornwall cancelled as a result of  the current crisis. We feel for them, as we know they have been looking forward to enjoying the wonderful food and drink, the beaches, coast path and beautiful gardens and so much more. We will miss them and are looking forward to seeing them later in the year and we fully understand their worries and concerns regarding their deposits and booking payments and everyone is trying their best to resolve matters as quickly as possible.

However, at the current time Visit Cornwall, as well as hundreds of tourism businesses in Cornwall are being bombarded with emails and calls from concerned customers. All businesses now have very few staff (some have none at all), and this is added to frustrations of customers who are emailing and calling for information and requests.

We fully recognise the concerns of our customers, but can we request that they allow businesses reasonable time to cope with this situation. Many businesses, when pushed are having to say, “I cannot or will not refund at this time”.  This is due to businesses having to cope with:-

 

  • dealing with the impact on their business;
  • consulting with and laying off or furloughing the vast majority of their staff;
  • cashflow management issues;
  • attempting to fully understand and access the very recently announced Government financial support. 

One of the financial pressures being placed on businesses is caused by laying-off (furloughing) staff. This will result in businesses having to bank-roll six weeks of staff wages before they hopefully receive reimbursement from the Government at the end of April. This is combined with having no income themselves and no guarantee that their insurers will pay-out due to the forced closure. This means they are simply not able to agree or process refunds at the current time and in some instances, due to the sheer nature and speed of this crisis, may never be able to.

Put simply, businesses are struggling and almost all are in a position of ‘can’t pay’ and not necessarily ‘won’t pay’.

Customers are also asked to check with their personal travel insurance provider. They may be able to claim against their policy as a quicker resolution.

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Coronavirus WhatsApp Information Service:   More info Here

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Message from Visit Cornwall, Monday 23rd March 2020, 12.00 Noon

Would visitors and second home-owners please stay away from Cornwall for the foreseeable future and play your part in limiting and slowing the spread of the virus, which is so important in avoiding needless lives being lost.

We will love seeing you and welcoming you back again later in the year – Stay Home – Stay Safe

Official Govt Advice Click Here

 

 

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Statement from Cornwall Council, Friday 20th March 2020:  Full Statement Click Here

Cornwall prides itself on being an open and welcoming place, but during these unprecedented times we ask that anyone planning a trip to Cornwall consider deferring their visit and avoid all but essential travel.

We urge anyone considering travelling to Cornwall in the coming days and weeks to think carefully about the implications of being removed from your normal social network during the coronavirus period, the risk of not being able to travel back home as planned, to be aware that supermarkets are experiencing the same pressures here as elsewhere, and consider the added pressure on public services in a rural area which this travel may cause.

Our advice is for visitors to plan to come to Cornwall later in the year when more of our facilities are open for business, trading normally, and when visitors will get the high-quality experience they associate with coming to Cornwall.

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Cornwall is a responsible tourism destination, and as such we are keen to support the safety of both those living here and the visitors who we welcome every year.

The following links should be used for further information on specific areas relating to COVID-19.

Anybody with concerns over their own health, or any questions about the Coronavirus, please use the NHS Coronavirus webpages

Regular updates from the UK Government can be found on here.

 

CLICK HERE FOR BUSINESS ADVICE AND SUPPORT.