Privacy and Cookie Policy

Privacy Notice – Visit Cornwall

This privacy notice tells you about what information we collect about you, how we use that information and who we share it with.

Why do we collect your personal information? 

The information you provide will be used for the following reason(s): To provide and improve services

What personal information do we collect?

We collect the following personal information: Contact details; including name, address, email address, telephone numbers, Business activities

What is our legal basis for collecting and using your information?

We use the following legal reason for obtaining your information: Consent This consent was obtained by: Consent is gained via an online referral form The consent is valid for: 3 years The processes in place for if the consent is withdrawn are: Consent can be withdrawn at any time by emailing visitcornwall@cornwall.gov.uk

Who do we share your information with and why?

We may share your information with other organisations, as allowed by law, and partner agencies that provide services on our behalf.

The council services we share data with include: Economy, Regeneration and Assets Service of Cornwall Council (Sustainable Growth and Place) Strategy and Partnerships Service of Cornwall Council (Customer and Corporate Services)

The types of organisations that we may share your information with, include: No one

There may be other organisations we need to share your information with, we will always make sure this is done in compliance with the law. Other service providers we commission to deliver this service: Hi-yield for website management Stranger Collective for marketing

How do we keep your information secure? 

The records we keep about you are secure and confidential within the Council. The Council has a range of procedures, polices and systems to ensure that access to your

records is controlled appropriately. Anyone who receives information from us is also under a legal duty to only use the information for the purposes agreed and keep the information secure and confidential.

Where do we store your information?

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

****How long do we keep your personal information? ****

After we deliver a service to you, we must keep your information as a business record of what was delivered.

Your records will be retained in accordance with Cornwall Council's records retention schedule as follows: Data will be kept until consent is withdrawn or the information superseded.

Further information about how we process your information is available on our website

If you need help in understanding or completing this form, please email visitcornwall@cornwall.gov.uk

Cookies are a feature of web browsers that allow web servers to temporarily store information within your browser. We use cookies to allow various bits of functionality for the site, such as being able to remember your preferences between pages. We also gather anonymous statistics through Google Analytics which helps us improve the site over time.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, click here.

Our cookies do not contain any personally identifiable information, but without them we will not be able to offer you a personalised service, and some elements of the site may not function correctly.

The following are a list of cookies we use on this website and their purpose:

Google Analytics

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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Google’s Privacy policy relating to these Cookies is available here.

To opt out of being tracked by Google Analytics across all websites click here

BALANCEID

This cookie is used to help us manage server load across our website servers.

Drupal.visitor.rand_index

We randomise product listings on our site between visitors to ensure that we do not prioritise any particular products (except where they are listed as most relevant to your own searches) – this cookie allows us to do that and provide a unique experience to each visitor.

SESSxxxxxxxxxx

The ‘x’s in the name of this cookie usually consist of a random set of numbers and letters e.g., SESS4465ea0a463c0923b543cfe1ea4929b4, this cookie is used to anonymously identify your computer such that we can remember your preferences (for example, if you have customised your trip or provided geolocation data). None of your preference data is used for any purpose other than providing you with the right information on pages that you visit.

has_js

This cookie is used by the site to store details of your web browsers capabilities, such that pages served to you can be appropriate to those capabilities. Specifically, it simply allows the site to remember if your web browser can use JavaScript or not.

YouTube

PREF

SID

VISITOR_INFO1_LIVE

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We embed YouTube videos on pages throughout the site. YouTube use a number of cookies, you can find out more about these cookies in YouTube’s privacy policy here.